Privacy Policy

1.4 We Do Not Sell or Share Your Information for Marketing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in limited circumstances, such as:

• With service providers or vendors who assist us in operating our business (e.g., secure client management software, payment processors, email/text platforms), and only to the extent necessary for them to perform services on our behalf.


• When you authorize us to share information (for example, with a lender, realtor, or other professional you are working with).


• When required by law, regulation, subpoena, court order, or government request.


• To protect our rights, property, clients, or the safety of others.

These third parties are required to protect your information and use it only for the services they provide to us.

1.5 Data Security

We take the security of your information seriously. We use encrypted software and secure systems to help safeguard sensitive information, including but not limited to:

• Encryption of data in transit and/or at rest where applicable


• Access controls and account permissions for staff


• Strong password and authentication practices


• Reasonable technical, administrative, and physical safeguards against unauthorized access, disclosure, alteration, or destruction

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your data.

1.6 Data Retention (Three-Year Storage Requirement)

To comply with applicable laws and regulations, including telemarketing and consumer protection rules, we are required to retain certain records for a minimum period.

We store and maintain the following records for at least three (3) years from the date of creation or last activity (or longer if required by law or for legitimate business purposes):

• Phone call records and call logs (including recordings, where applicable)


• Emails and written correspondence


• Text messages and chat messages


• Client agreements, contracts, and disclosures


• Service notes, transaction records, and related documentation

After the required retention period, records may be securely deleted, anonymized, or archived in accordance with our internal policies and applicable law.

1.7 Your Choices & Rights

Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information, such as:

• The right to request access to the personal information we hold about you


• The right to request corrections or updates to your information


• The right to request deletion of certain information, subject to legal and regulatory retention requirements


• The right to limit or object to certain types of processing

To exercise these rights, please contact us at clientcare@theclearcredit.com or using the contact details in Section 1.10. We may need to verify your identity before acting on your request, and we may not be able to comply with a request if we are legally required to retain certain records.

1.8 Third-Party Websites & Links

Our website may contain links to third-party websites, tools, or services (such as payment processors, credit monitoring services, or partner sites). We are not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit.

1.9 Children’s Privacy

Our services and website are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take reasonable steps to delete it as soon as possible.

1.10 Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website or services after any changes have been posted constitutes your acceptance of the revised Privacy Policy.

1.11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Clear Credit Solutions
100 7th St, Suite 104
Portsmouth, VA 23704
Phone: 888-771-8889
Email: clientcare@theclearcredit.com
Website: theclearcredit.com